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Lost items from boss

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Hello yesterday when we kill Duke boss, and loot some rare items "gnome legs, gnome sword" we was logged and in depot we haven't any items.
In your mailbox what have we found in logs.
Hey Gm i didnt pick up my gnome helmet from the monster i though it will appear on the chest...

Also i didn't look at the others boss too because i though it would be on the chest could you please check it...

Thanks
It was the same for me killing ferumbras
Gm vallais could you answer pls?
You have to relog before checking reward chest and posting on forums tho...
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